If you have an aversion to swears, or ‘cussin’, as they call it down south, turn away now. Go find a nice post about kittens with which to amuse yourself. If I wasn’t so pissed, I would provide you a link.
Oh fine, here.
Alright, all the weak hearted ones are gone? Good.
I fucking hate Dell. They fucking broke my fucking expensive fucking laptop.
There was NOTHING wrong with it, other than a crack in the case. Now, I know, I should have taken better care of it and it shouldn’t have gotten cracked in the first place. Granted. I’m not even going to get into how I think it could have been cracked, but suffice to say ours is not the cleanest house.
Anyway. The fact is there was a small crack in the laptop body, and the thing is under an extended warranty which I paid for, so I figured I could get my money’s worth out of the warranty and get the case replaced. Seems simple, right? Not really much to do other than 1) unscrew cracked case, and 2) screw in new case. I didn’t think the case was connected to the motherboard in any significant way that would cause this to be a tenuous procedure. However when I got the invoice back, in addition to replacing the case they also replaced the power button. WTF? Ok, I know IBM Thinkpads pretty well, but I’ve never taken apart a Dell so maybe that is a perfectly normal thing to do.
So I’m pleased, the laptop came back quickly and the case was shiny and new, not a crack in site. I power the thing on and sit back, smiling, very happy that I chose to buy a Dell as I had heard so many rave reviews of their customer service and it seemed like those reviews were justified.
Up until the point where Windows booted up…and my screen went pitch black. The lights are out, nobody’s home. So I get pissed and start to freak out, because it was late at night, I had just come home from a stressful week in Tampa off of a delayed flight, blah blah blah, and Aaron came to my rescue to help me see straight. Bless him, I can’t wait to marry him.
Anyway we boot up in safe mode (he boots up since I’m still hysterical at this point, completely overtired and bleary eyed) and he chooses VGA mode. Lo and behold, the screen is lit up and operating fine. Which tells me, the screen is not the problem, and it seems that something happened to the video driver. Or at least, since I know the driver didn’t change, something in the hardware changed to render the driver incompatible. Of course we can barely do anything since the resolution is now so freaking large that my lazy-eyed brother can see it from Phoenix.
So, what the hell did they do? What hardware did they change to cause my driver to fail? I tried reinstalling the driver with the latest and greatest version (8/05, how freaking recent). No dice. I tried doing a system restore. No dice. I tried RE-INSTALLING FUCKING WINDOWS, and no dice. Not only no dice, but when the reinstall was ‘complete’ and it booted up, the screen was black. So I did a hard shut down and then powered it back on. And it asked for the fucking install cd AGAIN!
All the while I’m doing this, I’m chatting to Dell customer support through their online system, so I have logs of my rants. I certainly didn’t trust myself not to make Abdul in New Delhi cry from yelling at him on the phone.
Every ‘tech’ I spoke to online swore up and down that reinstalling Windows would fix it. Not that that EVER made any sense to me, since, what the fuck happened to my windows install when the fucking hard drive was sitting on my bookshelf the whole time they had my system???
Conveniently, their system is ‘down’ every time they try to look up what they did to my machine when it was in for service.
Everyone’s ‘very sorry’ that my machine is not working, of course they are not accepting any responsibility for it (the warranty is for hardware, not software failures!). Of course, the only variable that changed between the working and non-working laptop was THE FUCKING HARDWARE, WHEN THEY SERVICED IT!!!
I think the real problem is the processor fan. When I ran diagnostics on it it said the fan was not working at all. Which could explain why my system is now running slower than molasses and possibly explain why the video driver is disabled. The fan was, however, working before I sent my machine to those idiots.
I strongly urge you all to seriously, SERIOUSLY consider not buying a Dell Piece Of Shit in the future. Mine is a D810, for reference.
I guess the machine itself was good, but don’t ever send it in to their black hole service center, you never know what condition it will be in when it comes back.
[/rant]



